Question HOW TO IDENTIFY THE DIFFERENCE BETWEEN HAND AND MACHINE EMBROIDERY ?
Answer

To check if the embroidery is handmade – look for the mild imperfections at the back of the product and observe the little variation in the size of stitches, knots, and messy thread endings. Every work in hand embroidery is unique to the person who stitched the garment, unlike machine embroidery where every stitch is very uniform and identical.

Question HOW DO I KNOW IF THE PASHMINA YOU ARE SELLING IS ORIGIONAL?
AnswerAt Urzuv, we sell only pure hand woven pashmina. To distinguish between a real pashmina from a fake one –  here are some simple checks you can do!

  • Pure Pashminas are very soft, delicate & warm,  the touch itself is the biggest indicator of purity
  • A handwoven piece will have some irregularities in the weave & the easiest giveaway are the edges – they will be slightly wavy at places.  Check the weave against the light, you will be able to see the subtle imperfections
  • A piece made from Ladakhi fibre will always have guard hair. Guard hair is the outer layer of hair on a Pashmina goat which is separated from the fine inner fleece. While most of it is removed while processing the inner fleece, some remnants of the guard hair always remain
  • Genuine Pashmina will always carry a label and it will not be very shiny

Question ARE THE COLORS OF PRODUCTS SHOWN ON THE WEBSITE ACCURATE?
AnswerWhile we have made every effort to display all colors as accurately as possible, there may be variations in color and embellishment of the actual product against that as shown on the website. This is due to the nature of fabric dyes, digital photography, color settings and different screen resolutions and displaying capabilities of computer monitors, laptops or the mobile devices that you may be using. 
Question HOW LONG DOES IT TAKE FOR AN ORDER TO BE DELIVERED?
AnswerWe deliver most of our orders within 2 to 3 weeks for domestic orders from the date of ordering. But international deliveries vary depending on where you are ordering from.
Question HOW CAN I PLACE A BULK ORDER?
AnswerFor any bulk order queries you can write to info@urzuv.com, our team will get back to you with the rate card and product options.
Question Can I change my shipping address after my order has been dispatched?
AnswerOnce an order is placed on the website you cannot change the address or contact number. If you want to make any changes you can mail us at info@urzuv.com within 24 hours of placing the order. If the product is still not dispatched we will make the necessary changes.
Question DO YOU ACCEPT CASH ON DELIVERY (COD)?
AnswerNo, we do not accept COD.
Question CAN YOU SHARE PRODUCT CARE TIPS?
AnswerPlease visit: https://www.urzuv.com/product-care/
Question DO YOU SHIP INTERNATIONALLY?
AnswerYes, we ship globally. Please have a look at our shipping policy –  https://www.urzuv.com/shipping-policy/
Question HOW CAH I CANCEL MY ORDER?
AnswerPlease visit: https://www.urzuv.com/terms-and-conditions/
Question DO YOU HAVE A PHYSICAL STORE?
AnswerCurrently we don’t have a physical store, all orders get processed digitally.